Your client's WMS problem, off your plate — and off your support queue.
You refer. We implement, support and monitor it — built for Acumatica's latest version, one VM per client, no middleware for anyone to maintain.
Everything here is checkable in a demo or a contract.
You refer. We deliver.
When you bring us a client, they become our client for the WMS and only the WMS. We own the implementation, the support relationship and the outcome. You stay the Acumatica partner.
You refer, we implement
Every deployment is run by our team. Your client is implemented by someone who has been in a warehouse like theirs. The person who configured it is the person who answers when you write in, eighteen months later.
We own support
After go-live, your client calls us. Support hours 8am – 6pm CT, Monday – Friday. First-response target: same business day. Escalation path published on Watchpost.
You earn on every referral
Referral compensation is a per-VAR conversation, not a published percentage or formula. Deal registration is informal at this stage: you contact Rich directly, and we formalize the arrangement at your first deal. Payment runs Net 30 from deal close.
The four questions a VAR actually asks.
Not "is it good software." Whether it is still working in eighteen months, whether your architect can evaluate it without a call, whose phone rings at 6am, and what happens if we're gone.
Is it maintained?
Built and tested against Acumatica's latest version. WMSi is tested against each major Acumatica release before we recommend customers upgrade, and we publish the supported-version matrix on the integration page. Release notes are public on updates. If we ever deprecate something your client depends on, you get 90 days' notice in writing.
Is it documented?
The integration page is public and un-gated: the OAuth Connected Application model, the full webhook and REST coverage across Purchase Orders, Sales Orders, Shipments, Inventory Receipts and Adjustments, Transfer Orders and Assembly Orders, ExternalRef idempotency on every post, and a reconciliation pass every thirty minutes so the two systems are never silently out of step. Your solution architect can evaluate it without a call and without an account.
Whose phone rings at 6am?
Ours. Watchpost monitors every installation — sync health, webhook delivery, reconciliation drift, printer status — with no agent installed on your client's network. Most of the time we open the ticket before your client notices. Support hours 8am – 6pm CT, Monday – Friday · Support by email at [email protected] · Escalation: Watchpost monitoring provides proactive alerting before most issues require a call.
What happens if you disappear?
Rich and his team have been doing this for a long time. Rich has spent seven years implementing WMS systems — fourteen-plus deployments across food and beverage, auto parts, apparel, chemical, heavy fabrication and floral distribution — after twenty-five years in enterprise IT before that. The consultants who implement WMSi for your clients come from the same kind of background: people who have run warehouses and implemented ERP systems for a living, not people who joined a startup to sell software. WMSi is a registered Iowa LLC, built by people who were doing this work long before WMSi existed and have no reason to stop.
Source code escrow, E&O and cyber liability coverage, and a formal data-export SLA are the kind of terms that show up in a larger client's procurement checklist. We have not published defaults for any of them — bring it up on the call and we will address it in the contract, not with a number on this page that may not match what your client actually needs.
No middleware. Nothing for your team to maintain.
Most WMS integrations you have recommended needed a connector, a polling schedule, and someone watching an import job. WMSi connects to Acumatica as an OAuth 2.0 Connected Application and takes real-time webhooks. When something changes in Acumatica, the scanner knows in seconds. Every post carries an ExternalRef so a retry cannot double-post, and a reconciliation pass every thirty minutes catches anything a webhook missed.
Your client also runs on their own VM. Not a schema in a shared database, not a tenant row — dedicated infrastructure. It is a one-sentence answer to the isolation question their auditor will ask.
Operated on dedicated cloud infrastructure, US-based · Nightly encrypted backups with 30-day retention
What that sample shows, in prose: a purchase order raised in Acumatica reaches the scanner by webhook in seconds; the receiving session posts back over REST carrying an ExternalRef so a retry cannot create a second receipt; and a reconciliation pass runs every thirty minutes and surfaces anything that does not agree in the manager portal.
Eleven industries, on the floor, not in a deck.
Allergen stacking, expiration windows, quality holds, component-level receiving, per-station assembly attribution — every one of those became a requirement because a building taught it to us, not because a product manager guessed.
If your client's warehouse isn't on this list, send it anyway. The odd ones are the ones we're good at.
Four steps, and you are only in the first and the last.
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You introduce the client
An email is enough. Tell us the industry, the facility count and what is breaking. We will tell you in the first call whether we are the right fit for that client — including when we are not.
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We run the demo and the scoping
Twenty minutes, live scanner, real Acumatica sync. No slides. You are welcome in the call and equally welcome to skip it. A typical standard single-facility warehouse goes live in 12 weeks (3 months) on the happy path; we say which case your client is in during the demo, not after the SOW.
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We implement, train and support
Configuration, label templates, operator training, go-live floor support and the support relationship afterwards. The hard parts are already done. No handoff, no knowledge gap — the person who configured it is the person who answers when you write in, eighteen months later.
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You get paid, and you stay informed
Referral compensation is arranged individually with each VAR, and payment runs Net 30 from deal close. You receive a quarterly status summary for every client you referred — go-live date, open tickets, health. You never have to ask us how your client is doing.
What we don't do.
A gap found in the demo is a scoping conversation. The same gap found in week six is your problem, not ours. So here it is up front.
- Voice-directed picking is not built yet. It is on the roadmap, but there is no shipped date to quote your client. If they need it today, we are the wrong recommendation today.
- Acumatica only. No NetSuite, no Dynamics, no Sage, no "ERP-agnostic" roadmap. If the client leaves Acumatica, they leave us.
- We don't sell the ERP. The Acumatica relationship is yours and stays yours.
- Adjacent capabilities a mid-market distributor might assume are included — all currently out of scope:
- 3PL billing — No
- Yard management — No
- Labor standards / engineered standards — No
- Conveyor / automation control (WCS/WES) — No
- Multi-carrier freight beyond rate shopping — No
The ones that decide it.
Is WMS Intelligence a new product?
Yes, and we would rather you hear it from us. It was built from scratch by someone who spent seven years implementing other people's WMS products and wrote down every pattern that made those projects fall short. Nothing was carried over from an older architecture.
What that means for you: the integration is current, the workflows match how Acumatica warehouses actually run today, and our Acumatica ISV certification status is in progress — Marketplace application submitted, certification pending. What it also means: we do not yet have a long list of published references, and we are not going to pretend otherwise.
Will it survive the next Acumatica release?
WMSi is tested against each major Acumatica release before we recommend customers upgrade, and we publish the supported-version matrix on the integration page. Your client is never on an unsupported combination without written notice.
How long does implementation take?
12 weeks (3 months) on the happy path for a standard single-facility profile; longer where there is heavy customization or a data-quality problem in the item master. We will tell you which one your client is in during the demo, not after the SOW.
Who owns my client's data?
Your client. On their own VM. Operated on dedicated cloud infrastructure, US-based. On request or on termination we export it in an open format within 90 days of the written request, no fee.
What does the referral arrangement look like?
Referral compensation is arranged individually with each VAR — no published percentage yet. Deal registration is informal: you contact Rich directly, and it is formalized at your first deal. Payment runs Net 30 from deal close. No portal to log into and no quarterly commitment to hit.
Does WMSi sell direct?
No. Every WMSi deployment is contracted through an Acumatica VAR. We do talk to end customers who arrive on their own — and when they do not have a partner, we introduce them to one who fits their industry.
Four things you can verify in a demo or a contract.
One VM per customer
Your client's data on infrastructure nobody else shares — not a row in a shared tenant, not a schema in someone else's database.
Pinned to a named Acumatica release
Built and tested against Acumatica's latest version. OAuth 2.0 Connected Application, real-time webhooks, ExternalRef idempotency on every post, and a reconciliation pass every thirty minutes.
Built by an operator
Rich and his team spent seven years implementing WMS across food and beverage, auto parts, apparel, chemical, heavy fabrication and floral before writing a line of this code.
Watched, not waited on
Watchpost monitors every installation with no agent to install. Most of the time we open the ticket before the phone rings. Support hours 8am – 6pm CT, Monday – Friday · Response target: same business day.
Bring us your hardest warehouse.
Twenty minutes, live scanner, real Acumatica sync. We will tell you in the call whether we are the right fit for that client — including when we are not. No commitment. We reply within one business day.